With an increased number of agents in the market, there is a great challenge in selection among the clients. To ease the selection process, the client can consider the following factors.
The agent should be charging a favorable price to the clients. This price should range within the regulatory body’s recommended price to avoid the exploitation of clients. The terms and conditions of payment should also be favorable to ease the payment process to the clients and thus making service delivery easier. The agent should also be reliable. They should be available any time their services are in need of the clients. Agents who offer their services day and night can be very reliable as they are available at any time. The time of response of the clients should be minimal to guarantee faster service delivery to the clients. The means of communication used by the agent should be accessible to the public easily. This will ease the communication process when the clients need to talk to the agent directly. The client should also be located near the target market to ease access by the clients. This will also make the services cheaper since the transport cost is minimized to a greater extent.
The quality of services offered by the clients is also a basic factor that should be looked at. The services should be of high quality to guarantee customer satisfaction. High-quality services are appealing to the clients’ eye and hence the standard of service demanded is met easily. High-quality services tend to be costly than lower quality services. Though, this should not encourage the exploitation of clients. The technology employed by the agent should also be looked at. The agent should use up to date technology to enable the incorporation of modern trends in service provision. This will ensure that the clients are satisfied easily. The cost will also be minimized while the quality offered will be of the right standard. Time taken to deliver the services will also be reduced to a greater extent again contributing to the reliability. Supervision of service delivery will also be easier with technology.
The qualifications of the agent are also a key consideration that ought to be looked at. The agent should be licensed by the regulatory bodies in the countries. This ensures that they meet the required standards f services offered set by the regulatory bodies in the country. The staff employed by the agent will also be qualified thus ensuring competence in whatever service they are offering to the clients. With competence, the quality of work done by the agent will be of high quality. There will be an easier understanding with the clients regarding the quality of work demanded also.
The reputation of the client is another determinant. The reputation can be looked at by looking at the different rates and reviews done by previous clients. A good reputation means that the agent can be trusted to offer the service with high reliability. All these factors can prove to be of good use to the clients when selecting the best agent.